Is Swiggy shutting down? That’s the question many users have asked in recent weeks, especially after one of its key features disappeared from the app. The answer is no—Swiggy remains fully operational. But it has permanently shut down its Swiggy Genie parcel service across most Indian cities.
Swiggy Genie, a pickup-and-drop courier solution that once competed with Dunzo and Porter, has been removed from the app interface in cities like Bengaluru, Delhi, and Mumbai. The company’s support team has confirmed the service is “currently shut due to operational constraints” and that there is “no concrete timeline” for its return.
Reports from Moneycontrol and Business Today reveal that Swiggy has completely discontinued the Genie business unit as part of its strategic realignment. The move comes as Swiggy prepares for a highly anticipated IPO and looks to streamline its business by focusing on profitable verticals.
What’s still working? Swiggy’s core food delivery platform is not only running—it’s expanding. The company recently scaled its 10-minute food delivery service, Swiggy Bolt, to over 500 cities. Bolt now handles around 10 percent of all food orders on the platform. Meanwhile, Instamart, Swiggy’s grocery delivery division, continues to grow rapidly and now covers 100 cities with a catalog of over 30,000 items.
In early 2024, Swiggy also cut approximately 6 percent of its workforce—about 350 to 400 employees—primarily from non-core teams. Analysts believe the decision to shut down Genie aligns with these cost-cutting efforts and is part of Swiggy’s IPO strategy.
While the removal of Genie may disappoint users who relied on the courier feature, the company’s focus on food and grocery logistics reflects a sharper, more scalable business model. For India’s gig economy and tech sector, Swiggy’s restructuring is a signal of the shifting priorities in a competitive delivery market.
Swiggy is not collapsing it is reinventing. And in 2025, that means letting go of what doesn’t scale and doubling down on what does.
